Description:
Nuvem is looking for a dependable, self-managed, highly professional addition to our help desk team. The help desk technician will support and maintain the company’s in- house/remote users, network infrastructure, computers, phone system, mobile phones, as well as providing exceptional overall end user support.
Responsibilities:
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Configure, deploy, support PC/Mac/IOT devices, network printers, mobile phones, camera's, DVR and related end-user equipment.
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Provide support for computer hardware/software, conference room equipment, network infrastructure accurately and quickly.
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Perform hands-on fixes at the desktop level, including installing, upgrading software/hardware, implementing file backups, configuring systems and applications.
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On-boarding and Off-boarding users
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Managing help desk tickets
- Analyze, research, perform problem solving and resolution of technical issues.
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Maintain an inventory of all computers, monitors, keyboards, hard drives, printers, phones, other equipment.
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Maintain and support physical inventory of equipment at assigned location (routers, WAP's, Switches, end user hardware)
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Liaise with third-party software support vendors and PC equipment vendors.
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Assist with developing computer, hardware, software, standard configurations.
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Recommend, schedule, perform software/hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
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Create, manage, and modify end user credentials across multiple platforms.
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Document new policies and instructional material as needed.
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Perform other duties as assigned.
Schedule:
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8-hour shift
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Day shift
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Monday through Friday
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On call
EOE
Requirements:
- Experience in Office 365 and Azure Active Directory from an end user, device, license perspective
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Ability to troubleshoot end user devices including Computers/Printers/Mobile Phones and equipment as required for both on-site and remote location.
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Experience with help desk software, updating, and closing incident tickets.
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Technical knowledge of networks: WAN/LAN/Wi-Fi connectivity
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Mechnical knowledge of current network protocols, operating systems, and standards (Windows Server, Cisco Routers, Virtual Machines, VDI, POS)
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Technical knowledge of mobile device management (MDM)
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Working knowledge cabling, patching, racking, and setting up networked equipment.
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Knowledge of cloud network technologies (Azure) and operating systems
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Exceptional hands-on troubleshooting experience
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Solid wireless network troubleshooting skills
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Experience using and troubleshooting Microsoft products, SharePoint, and Teams
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Basic knowledge of security standards and best practices
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Microsoft Certified: Azure Administrative Associate (Preferred)
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Ability to support the executive management team.
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A+, Network+, CCNA preferred.
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Travel up to 20%, and valid drivers license