Job Title: Front Desk Representative
Location: New Orleans, LA
Department: Customer Service
Job Type: Full-Time
Job Summary: We are looking for a friendly, professional, and customer-focused Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our clients, visitors, and staff, providing excellent customer service and administrative support. The Front Desk Representative will handle a variety of tasks to ensure the smooth operation of our front desk and overall office environment.
Key Responsibilities:
Answer, screen, and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Assist with other administrative tasks as needed
Qualifications:
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g., fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise