If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Jacksonville, FL, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
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Handle patient scheduling, appointments, multi-phone line
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Gather new patient data; keep track of all patient referrals
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Disseminate information to patients; act as a go-between for patients and physicians
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Send and keep a log of all reports sent to doctors
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Collect/open mail; distribute mail to proper areas/people
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Send benefits paperwork to billing companies
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Answer phones, act as a patient liaison, answer any questions from potential or current patients
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Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
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Fax reports to physicians; keep a log of incoming reports
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Verify Insurance and track insurance-covered visits; take copayments
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Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
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Communicate with the office manager and clinicians about scheduling/patient arrival
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High school diploma or equivalent
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Valid driver's license and reliable transportation
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Great communicator and multitasker, detail-oriented
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Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
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Medical Office Receptionist experience preferred
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Insurance verification/authorization experience preferred
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Great demeanor, strong integrity and compassion