J*_OB SUMMARY*_
A Bartender mixes and serves alcoholic and non-alcoholic drinks to guests of the bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to guests, making them feel welcome, at all times
CANDIDATE PROFILE
Education and Experience
- High School Diploma or equivalent and/or experience food & beverage or related field preferred.
CORE WORK ACTIVITIES
Ensuring Exceptional Customer Service
Responsibilities and essential job functions include but are not limited to the following:• Maintains a warm, welcoming atmosphere.• ID’s all guests ordering alcoholic beverages who appear to be 40 years old or younger.
- Properly and promptly prepare, garnish, and serve drinks to guests.• Engages with guests by making drinks in front of the guest using working flair.• Knows the menu and how to read each guest to make appropriate beverage and food recommendations.• Upsells guests on food or drink items when appropriate.• Keeps a clean, organized bar area.• Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.• Follows all relevant brand standards for service.• Builds guests count by promoting specials and building a regular clientele.• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.
Other responsibilities
A Bartender must be able to mix drinks quickly & accurately in a fast-paced, high volume environment. Additional specific requirements for the Bartender include:
- Must be dressed neatly and well-groomed in company approved dress code at all times• Must follow standards of Responsible Service of Alcohol• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications• Must be able to operate P.O.S. system , make change correctly and make credit card transactions• Must be able to calmly respond to angry guests and notify a Manager• Must be able to pass initial and annual validation• Must be able to respond clearly to guests’ requests• Must be able to hear well amongst loud background noise• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs• Must be able to reach, bend, stoop, shake, stir and wipe• Must be able to frequently immerse hands in hot water (every 5 minutes.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of
ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
Marginal Responsibilities
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Physical Requirements
- Long hours sometimes required.
- Light work-exerting up to 30lbs or force occasionally, and/or 10lbs of force frequently or consistently to lift, push, pull or otherwise move objects.
Able to stand for extended periods of time.
Mental Requirements
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful & high-pressure situations, maintaining composure & objectivity.
- Must be effective in handling problem in the workplace; including: anticipating, preventing, identifying, & solving problems as necessary.
- Must be effective at listening to, understanding, & clarifying the concerns & issues raised by coworkers & guests.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Restaurant type:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Niagara Falls, NY 14303 (Required)
Work Location: In person