Welcome to Bay Area Clinical Associates (BACA), where we are dedicated to providing top-tier, evidence-based, and compassionate mental health services to children, teenagers, and their families. At the heart of our commitment is the provision of Intensive Outpatient Programs (IOPs), designed for those experiencing moderate to severe mental health symptoms requiring a more focused approach than standard outpatient services. We will be opening a Partial Hospitalization Program (PHP) in the near future.
Purpose: The purpose of the Behavioral Health Advocate role is to provide administrative support and facilitate patient engagement within the Intensive Outpatient Program (IOP) and PHP, ensuring smooth operations and fostering a supportive treatment environment.
Essential Functions:
Exhibit professional and respectful communication with patients, family members, colleagues, and clinical staff.
Support Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP) teams, including the managers, clinicians, administrative staff, and patients.
Perform various administrative tasks such as scheduling appointments for patients, arranging video calls for virtual groups, managing patient check-in/out procedures, uploading registration paperwork, and promptly responding to email inquiries comprehensively and courteously.
Execute clerical responsibilities including copying, mailing, faxing, scanning, and organizing documentation.
Provide basic first aid
Administer drug screenings for patients
Facilitate the completion of daily electronic questionnaires with patients and promptly communicate safety concerns to the Managers and individual providers.
Prepare and maintain group rooms for sessions.
Actively participate in groups to assist with patient engagement and monitoring, including academic time.
Attend weekly multidisciplinary treatment team meetings for the programs.
Manage inventory for group supplies.
Ensure cleanliness and sanitation of group rooms and office space, including supplies, furniture, and equipment.
Provide support to other areas of the organization as needed.
Competencies:
Demonstrated self-direction with a focus on independent judgment, critical thinking, flexibility, and problem-solving.
Strong organizational abilities coupled with meticulous attention to detail.
Punctual and reliable, consistently meeting deadlines and commitments.
Proactive approach, maintaining integrity and confidentiality in fast-paced environments.
Clear and effective written and verbal communication skills.
Proven ability to excel both independently and within a team.
Adaptability to changing circumstances and environments.
Skilled in prioritizing tasks to meet deadlines efficiently.
Strong interpersonal skills, fostering collaborative relationships across departments and teams.
Onsite Requirements: Mon-Fri from 10am-7pm
Required education and experience:
Physical Requirements:
Mobility: Ability to move around the treatment facility as needed, including walking, standing, and occasional lifting or moving objects.
Communication: Effective verbal and written communication skills for interacting with patients, families, and staff members.
Emotional Resilience: Capacity to manage stress and maintain composure in emotionally challenging situations.
Computer Skills: Proficiency in using computers and electronic health record systems for administrative tasks.
Observation: Capability to observe and monitor patients' behavior and physical condition while standing or walking for periods.
Safety Awareness: Vigilance in identifying and addressing potential safety hazards to maintain a safe environment.
Team Collaboration: Collaboration with healthcare professionals, including participation in meetings and coordination with other staff members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.