Internal Medicine office looking for a Front Desk Representative to join our team. Basic responsibilities include warmly greeting patients and navigating them through the check in and check out process. Experience with insurance and medical billing is a plus, however we are willing to train a less experienced candidate with the right attitude. Hourly Rate based on Experience
Primary Responsibilities
Front Desk Responsibilities:
- Warmly greet patients
- Organize and update all forms required by the company standards and Best Practices
- Process cash/credit card payments and reconcile transactions at end of each day
- Answer telephones, take messages and/or assist caller as needed
- Check out, schedule and/or confirm future appointments
- Organize and update all forms required by the company standards and Best Practices
- Keep front desk area and lobby clean neat and organized
Scheduling Responsibilities:
- Answer and triage incoming calls to schedule patient appropriately
- Verify Insurance coverage and communicate financial responsibilities with patients
- Enter, confirm and update patient information in the EHR
- Mail/ E-mail/ Fax New Patient Information to all new patients
General Responsibilities:
- Practice company standards and provide superior customer service at all times.
- Act as initial contact for customer complaints and/or escalate to a manager as needed
- Maintain confidentiality and privacy in accordance with governing HIPAA regulations
- Provide back up to other departments as needed and other assigned duties
Minimum Requirements:
- High School Diploma or GED
- At least one year prior medical experience
Job Type: Full-time
EMR Used:
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Dependable -- more reliable than spontaneous
- Detail-oriented -- would rather focus on the details of work, but still understands the big picture
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person