Front Desk Receptionist Job Overview:
Surgical Associates of Arkansas is seeking a Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clinic, patients, vendors and partners, providing exceptional customer service and administrative support.
Purpose:
Responsible for the first impression of Surgical Associates of Arkansas. Performs basic functions relative to scheduling and registration for patients including complete and accurate demographic and insurance information.
Additional Information:Required Education:
High school diploma or general education degree (GED)
Recommended Education:
Associate's degree or equivalent from two-year college program or technical school
Recommended Work Experience:
Administrative or Customer Service Support - Direct experience, Related Field - 1 year of experience
Description
1. Schedule, check in and out all patient appointments and ensure accurate and complete demographics.
2. Meets or exceeds expected productivity and accuracy standards.
3. Greets and engages patients, families and visitors in order to provide a positive first impression.
4. Completes registration and discharge activities, including co-payment collection, PMP verification insurance verification, etc.
5. Completes discharge scheduling and ensures follow up appointments and tests are scheduled as directed by provider and frequency of provider.
6. Scan and receive Medical Records per Hippa and documentation standards. File all Medical Records Daily by the end of shift.
7. Review Daily Provider (s) Schedules to confirm appointments, by calling all patients. Confirmation of patients scheduled for the following day by 10:00am.
8. Actively engages with the clinical team and co-works with professional and effective communication.
9. Provider professional interpersonal phone communication for incoming and outgoing calls.
10. Provide Complete and accurate phone messages and complete documentation in EHR.
11. Wear a clinical provided communication headset and communicate per standard.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Schedule:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Little Rock, AR 72205 (Required)
Ability to Relocate:
- Little Rock, AR 72205: Relocate before starting work (Required)
Work Location: In person