Description:
The schedule for this posting is Monday-Friday: 10a -6pm
Section 1 – Overview:
Our Level 1 team member position is a customer facing role. Level 1 team members are expected to provide thoughtful, engaging and solution-based customer service, demonstrate superior product knowledge, enjoy being part of team, support the overall sales goals and take pride in maintaining a well merchandised, organized, and clean store. Level 1 team members should display a desire to learn and grow with us.
Section 2 – Essential Functions:
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Assist customers with a variety of transactions through a seamless and friendly experience
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Greet all customers and provide them with prompt courteous service and assistance.
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Approach customers on the salesfloor
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Record (scan) the purchases of a customer into the cash register efficiently and accurately.
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Collect money in the forms of cash or checks from customers and tender accurate change in accordance with Bull Moose policies and procedures.
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Demonstrate expertise in all technologies used in the store environment
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Inspire trust, teamwork, and positive team relationships
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Promote our Bull Moose Frequent Buyer rewards program during customer interactions
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Remain energetic and upbeat
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Answer incoming and make outgoing phone calls
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Act in line with our values and guiding principles
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Be open to feedback and take action as required
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Support and embody a positive store culture through honesty, integrity, and respect
Section 3 – Knowledge, Skills, Abilities (KSAs):
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Effectively build relationships with our customers, your peers and leadership
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Clear, effective communication with strong interpersonal skills
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Work a flexible schedule based on store needs including holidays, weekends, and overtime as required.
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Ability to demonstrate professionalism and enthusiasm
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Detail oriented
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Computer literate
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Knowledge of equipment operation such as computer terminal, telephone, calculator, printer, etc.
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Take constructive criticism and advice
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Professionally convey any disagreements and concerns
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Confidence to ask clarifying questions if unsure
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Strong alphabetization skills
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Maintain a clean and organized workspace
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Support and comply with all Bull Moose safety standards
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Observe and follow all Bull Moose policies and established procedures
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Treat all teammates with fairness, dignity, and respect
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Verify all customer IDs presented and observe store policies pertaining to the acceptance of buybacks
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Ability to learn new tasks with hands on training
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Ability to take direction from supervisors
Requirements:
Section 5 – Education and Experience:
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High school or equivalent (Preferred)
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Customer Service: 1 year (Preferred)
Section 6 – Physical Requirements:
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Perform frequent to continuous repetitive grasping, reaching and hand/arm motions while standing most or all of the shift.
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Continuous fine finger motions such as pinching, grasping when handling money and stickering product.
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Bending and lifting products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
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Push or pull up to 25 pounds on occasion.
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Climbing ladders on occasion.
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Maneuver around sales floor, stockroom, and behind counters with limited space