Experience:
Key Responsibilities of an Assistant Sales Floor Manager at a Bike and Ski Shop:
Customer Service:
- Provide exceptional customer service by assisting customers with product inquiries, purchases, and after-sales support.
- Address customer complaints and ensure resolution to maintain customer satisfaction.
Sales Management:
- Assist in achieving sales targets and goals set by the store manager.
- Monitor and motivate sales team members to enhance performance and meet objectives.
- Upsell and cross-sell products to maximize sales opportunities.
Inventory Management:
- Oversee inventory levels and ensure adequate stock of bike and ski equipment and accessories.
- Conduct regular stock checks, manage replenishment orders, and coordinate with suppliers.
Visual Merchandising:
- Ensure products are displayed attractively and in accordance with the shop's merchandising standards.
- Implement seasonal displays and promotional setups to drive sales and enhance customer experience.
Staff Training and Development:
- Assist in training new hires on product knowledge, sales techniques, and customer service standards.
- Provide ongoing coaching and feedback to sales team members to support their professional development.
Operational Support:
- Assist in opening and closing procedures, including cash management and security protocols.
- Monitor store cleanliness and organization to uphold a welcoming and safe shopping environment.
Promotions and Events:
- Coordinate and participate in store promotions, events, and workshops to promote products and engage customers.
- Collaborate with marketing efforts to drive foot traffic and increase sales during peak seasons.
Compliance and Safety:
- Ensure compliance with company policies, procedures, and industry regulations.
- Uphold safety standards for customers and staff, including equipment maintenance and handling.
Qualifications:
- Previous experience in retail sales, preferably in a bike or ski shop environment.
- Demonstrated experience in a supervisory or team leadership role, with a track record of achieving sales targets.
Knowledge:
- Strong understanding of bike and ski equipment, accessories, and apparel.
- Familiarity with outdoor sports and activities related to biking and skiing.
Skills:
- Excellent interpersonal and communication skills to interact effectively with customers and team members.
- Strong organizational skills with the ability to multitask and prioritize responsibilities.
Leadership Abilities:
- Ability to motivate and lead a team to achieve sales goals and deliver exceptional customer service.
- Proven problem-solving skills to address customer inquiries and resolve issues promptly.
Flexibility:
- Willingness to work a flexible schedule, including weekends and holidays, based on the needs of the business.
Physical Requirements:
- Capable of standing and walking for extended periods.
- Ability to lift and carry heavy merchandise and equipment associated with bikes and ski gear.
Education:
- High school diploma or equivalent; additional education or training in retail management is a plus.
By fulfilling these responsibilities and possessing these qualifications, an assistant sales floor manager contributes significantly to the overall success of a bike and ski shop, ensuring excellent customer experiences and driving sales growth.
Compensation
- Discount on products we sell
- Competitive hourly
- Pro deals through most brands we carry
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 32 – 45 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
Weekly day range:
Ability to Relocate:
- Carbondale, CO: Relocate before starting work (Required)
Work Location: In person