**Job Summary:** We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. **Duties:** - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with requests and provide information about hotel services - Handle reservations and cancellations accurately - Process payments and maintain guest accounts - Ensure the lobby area is clean and presentable at all times **Qualifications:** - Previous experience in guest services or hospitality management preferred - Excellent phone etiquette and familiarity with phone systems - Strong customer service skills with a focus on guest relations - Ability to work well under pressure in a fast-paced environment - Knowledge of hotel operations and front desk procedures - Proficiency in using reservation software is a plus This position offers an opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for visitors. If you are passionate about providing exceptional service and enjoy working in a team-oriented setting, we invite you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Villa Rica, GA 30180 (Required)
Ability to Relocate:
- Villa Rica, GA 30180: Relocate before starting work (Required)
Work Location: In person