Patient Navigator Specialist
Shift: 5x8, 8:30-5 and 9-5:30
REQUIREMENTS
- High school diploma/GED
- Two (2) years of experience in an office, hospitality, or customer service
environment
- Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed
Preferred
- Associate's degree in related field
- MS Office Suite. Experience working with Epic. Knowledge of medical terminology
- Two (2) years of Patient Access or healthcare scheduling experience
- Certified Revenue Cycle Representative or Certified Patient Access Specialist
(HBI)
Technical Requirements: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed, MS Office Suite. (preferred: Experience working with Epic. Knowledge of medical terminology)
Years of Related Work Experience: Two (2) years of experience in an office, hospitality, or customer service environment
JOB PURPOSE
The Patient Navigator Specialist connects the community with efficient access to
care. The position is responsible for scheduling appointments, verifying insurance,
reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical
staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries
posed by patients and callers. Provides exceptional customer service and demonstrates
dedication to the organization's mission, vision, and values.
ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will
be required to perform any job, with related instruction given by their supervisor, subject to
reasonable accommodation.
1) Answers incoming calls and other contact methods with standard professional department
greeting and follows appropriate scripts. Offers prompt and efficient assistance for
coordination of patient appointments, provides updates and follow up with patients when
appropriate, and communicates with clinics using the proper channels. Schedules
appointments across multiple service lines. Makes outbound calls as required.
Percentage of time: 40%
2) Responsible for maintaining updated information on patient accounts, including
demographics, insurance and financial information. Advises patient/guarantor of benefits
and offers estimates on financial responsibility, collects payment when appropriate from
patient/guardian. Reviews, edits and obtains authorization as specified by insurance
companies prior to patient services. Contacts departments and/or patient when additional
information is required or to alert them regarding pending/or denied authorization status. Monitors and maintains all centralized work queues. Answers inquiries pertaining to patient
accounts and counsels patient needing financial assistance.
Percentage of time: 50%
3) Assists with employee onboarding and training as needed. Tasks assigned by Supervisor
or Manager
Percentage of time: 10%
Job Types: Full-time, Contract
Pay: $22.50 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
- Community health center
- In-person
Application Question(s):
- How many years of experience do you have in a Medical Office Setting?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Santa Barbara, CA (Required)
Ability to Relocate:
- Santa Barbara, CA: Relocate before starting work (Required)
Work Location: In person