Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.
THIS IS AN OVER NIGHT POSITION FOR TWO DAYS A WEEK
Responsibilities:
· Be flexible in regard to work schedule.
· Report to work on time, in proper and clean uniform, including name tag.
· Must have a valid driver’s license/ID & reliable transportation.
· Handle all duties according to hotel policies, procedures, internal rules and standards.
· Conform to cash handling procedures at all times.
· Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
· Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
· Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
· Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
· Be able to operate hotel reservations software competently and efficiently.
· Perform guest registration and room assignment and accommodate special requests of all guests.
· Be knowledgeable about brand specific reward programs and other frequent traveller programs.
· Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
· Ensure the cleanliness of the front desk and back-office area at all times.
· Keep computer equipment clean at all times.
· Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
· Assist fellow associates in their jobs when able to improve daily operations of the hotel.
· Have knowledge about all emergency procedures and know how to act on them.
· Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
· Report any unusual occurrences or requests to the manager.
· Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
· Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
· Perform other duties as assigned.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Ability to Commute:
- Lexington, KY 40505 (Required)
Work Location: In person