JOB TITLE: Account Manager
REPORTS TO: Manager, Account Services
JOB PURPOSE: Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals.
COMPANY BACKGROUND: Intelligent Observation provides an electronic hand hygiene monitoring solution for hospitals and other healthcare providers. The IntelObserve® solution is designed to increase hand hygiene compliance in a healthcare setting with a goal of reducing healthcare acquired infections (HAI’s) and increasing patient safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the lead point of contact for all customer account management matters for a defined base
- Build and maintain strong, long-lasting client relationships through daily/weekly proactive communication
- Interact with hospital leadership including clinical, quality, safety and infection prevention teams as well as executive leadership
- Conduct initial and ongoing staff training for the IntelObserve® solution
- Ensure the successful delivery and ongoing maintenance of the IntelObserve® solution
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed
- Resolving customer inquiries and complaints
- Coordinate with internal Intelligent Observation team members to ensure complete customer satisfaction and being the "voice of our customers" within the organization
QUALIFICATIONS
- Bachelor’s degree required
- Strong oral and written communications skills
- Computer literacy including working knowledge of Microsoft office applications (particular depth in Word, Excel, Power Point)
- Strong organizational, time management and interpersonal skills
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Flexibility to travel - combination of remote work, driving to customers and flying to customers
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Travel requirement:
Education:
Work Location: On the road