Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Job Purpose:
As a Bilingual Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections team responsible for retaining customers and collecting any outstanding balance.
Duties & Responsibilities:
-Answer inbound calls and text messages assisting customers to remain in compliance
-Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
-Follow up on all promise to pays, payment plans and settlements in a timely manner
-Plan, organize and prioritize daily work to meet deadlines
-Adhere to department guidelines and goals to ensure KPIs are met
-Special Projects and all other duties as directed by management
Job Requirements:
-Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages
-2+ years experience in a Customer Service, Collections or Sales role strongly preferred
-Associate Degree or equivalent work experience
-Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
-Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
-Ability to multitask effectively in a fast-paced, call center environment
-Highly motivated to meet department goals
-Ability to maintain confidentiality and handle sensitive information with discretion.
Why you should apply to be a Bilingual Recovery Associate at Consumer Safety Technology:
- Pay Rate: $19.00/hr base + performance bonus eligible
- Uncapped earning incentive
- Permanent work from home position
- All computer equipment provided
- Full Time
- Voted Top Workplace & Top Workplace for Working Parents 2024!
- A comprehensive and highly competitive benefits package
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid Holidays
- Paid Time Off
- And more!
Equal Opportunity Employer
It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Parental leave
- Referral program
- Vision insurance
- Work from home
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Work Location: Remote