Employee will be responsible for the comprehensive sales/marketing and product support programs for heavy equipment.
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Be responsible for and involved in all equipment sales, leases, and rentals in the territory. Customer support will be coordinated with the Customer Support Manager.
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Seek and coordinate all field intelligence and disseminate data to all parties directed, inclusive of staff, management and manufacturer(s).
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Cultivate strong manufacturer relationships.
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Evaluate and seek complementary products.
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Overview the delivery of new machines and monitor performance, warranty repairs and procedures.
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Follow up on customer warranty problems and work out solutions in conjunction with Customer Support Manager.
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Exemplify HMIs corporate policies and philosophies to customers and to all factory personnel.
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Communicate regularly with management, summarizing activity with customers and manufacturers, including name of company and persons contacted, purpose, results, and general statement about level of business activity and customer attitudes.
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Maintain sales contact data base for use in mailings and other sales work.
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Other responsibilities may be assigned.
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Employee will be directly accountable to the regional customer support manager for proper interpretation and fulfillment of responsibilities.
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Strong sales skills
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Willingness and ability to travel as needed
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Advanced oral/written communication, presentation, negotiation and sales strategy skills
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Strong interpersonal skills.
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Ability to work effectively with the corporate sales team and to draw upon those corporate resources in an appropriate manner
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Ability to deal with competing priorities in a fast-paced environment
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The highest ethical standards including honesty, integrity and dedication
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Ability to diplomatically manage difficult customer and/or employee situations
- Demonstrated ability to maintain confidentiality
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Strong problem-solving and decision-making skills.
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Good computer skills, excellent knowledge of Windows Office Products
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Bachelors Degree in Business preferred
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5+ years experience in heavy equipment sales and rentals
- Previous supervisory/management experience
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Industry and/or heavy equipment retail sales experience
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Solid understanding of local market conditions
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Excellent customer service skills