Welcome guests to the property while providing memorable service
Respond to and resolve guest complaints/challenges in a timely manner
Answer and connect calls to appropriate department, guest or personnel
Process guests wake up call, emergency and recovery calls
Enhance guest experience by offering upgraded accommodations
Promoting MGM Rewards enrollment and benefits to our guests
Multi‐task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
Perform other job-related duties as requested