In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care.
In order to make this mission a reality, Willow has built a virtual crisis clinic that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management and around the clock crisis coverage, while working to proactively connect patients to the most appropriate next level of care. Our co-founding team of Cityblock alums has two decades of collective experience working in healthcare, and we’re backed by Andreessen Horowitz.
We’re looking for an Administrative Associate to join our team and play an important role in Willow’s next stage of growth. This role will work closely with Willow’s executive team to assist in the day to day management of Willow’s core functions and initiatives. This is an exciting opportunity for someone who is passionate about mental health to make a meaningful impact in a rapidly evolving industry.
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Remote Office Administration: Oversee remote office operations, including managing virtual office tools, software, and communication platforms. Develop and implement efficient remote office policies and procedures to enhance productivity and streamline workflows. Ensure all remote team members have necessary equipment and resources for optimal performance.
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Vendor Management: Manage relationships with remote service providers and vendors, ensuring seamless delivery of services and products. Negotiate contracts, coordinate services, and ensure timely payments for remote services.
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Human Resources Support: Assist in remote recruitment efforts, including scheduling virtual interviews and facilitating remote onboarding processes. Maintain remote employee records and assist in administering HR policies and procedures in a virtual environment.
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Financial Management: Assist with remote financial tasks such as expense tracking, invoice processing, and budget management using virtual tools and software. Work closely with the finance team to reconcile accounts, prepare financial reports, and ensure compliance with financial policies in a remote setting.
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Executive Support: Provide remote administrative support to executives, including managing virtual calendars, scheduling virtual meetings, and handling remote correspondence. Prepare and distribute virtual agendas, presentations, and other materials for remote meetings and conferences.
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Communication and Coordination: Serve as a central point of contact for internal and external stakeholders in a remote environment, facilitating virtual communication and collaboration. Coordinate remote team activities, ensuring effective information sharing and project coordination across different time zones.
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Proven experience as an office manager or administrative professional, preferably in a remote or virtual work environment.
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Strong organizational skills with the ability to multitask and prioritize tasks effectively in a remote setting.
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Excellent communication and interpersonal abilities, with a customer service-oriented mindset in a virtual environment.
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Proficiency in virtual collaboration tools, Google Drive Suite, and remote office management software.
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Knowledge of HR regulations and compliance standards is a plus.
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Ability to maintain confidentiality and handle sensitive information with discretion in a remote work environment.
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Adaptability and willingness to independently own work and thrive in a fully remote startup environment.
Join Our Team:
If you are passionate about mental health and thrive in a collaborative, fast-paced environment, we invite you to apply for the Administrative Associate position. Together, we can reshape the landscape of behavioral health care by empowering individuals to build better lives