SUMMARY: The Program Director (PD) provides leadership, coaching and program oversight. This position is responsible for communicating with clients, treatment teams and family members in regarding client’s recovery. PD will manage house budget, upkeep, staff’s schedules and responsibilities.
DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Client Responsibilities
- Responsible for intake documentation and quality control of all client logs
- Med logs, money logs, drug screening logs & documentation, etc.
- Meets one-on-one with each client to provide support and advice every week
- Runs Morning Meditation Group with Clients
- Provides direct updates to referring clinicians and family members of client’s progress to support open communication and transparency
- Meets with new families to discuss intake and treatment plans
- Collaborates with the Business Development Team to greet potential clients to discuss program information and provide house tours
- Team Responsibilities
- Creates and supervises employee schedules, reviews and approves payroll
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Schedules and facilitates staff meetings as needed
- House Responsibilities
- Manages and oversees house budget (s)
- Oversees all appointments are confirmed and assigns technicians to complete tasks
- Oversees house walk-throughs to ensure chores are done and house is kept clean, organized and free of clutter
- Performs and reviews weekly QC for house perimeter and inside the home
- QC review includes: check equipment and appliances for functionality, checking for faults and fixing/reporting them where they exist to keep all things running and functioning properly.
- Make provision for replacement of old and damaged appliances, replace batteries, bulbs, etc.
- Ensure that property is safe and void of any danger to their clients, visitors, and workers by putting away harmful objects and equipment, and putting in place machinery to handle emergencies, such as fire outbreaks; and create exit routes with proper direction for easy location during emergencies
- Manage relationships with vendors, service providers ensuring that all items are invoiced and paid on time
- Creates and submits ideas to enhance client’s experience at Transcend
- Back-up driver for the house and client’s needs
SUPERVISORY RESPONSIBILITIES:
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.