We are looking for a dynamic and energetic team player to join our team at Escapology Rockwall. In this role, you will be responsible for providing excellent customer service, upselling games, and drinks, and maintaining a clean and organized work environment. You will also be responsible for leading groups of guests through the escape room experience and providing them with clues and hints as needed.
Responsibilities
- Provide excellent customer service to guests in person,
- Maintain a clean and organized work environment
- Lead groups of guests through the escape room experience
- Provide clues and hints to guests as needed
- Work with other team members to ensure a smooth and efficient operation
Qualifications
- Excellent customer service skills
- Ability to work independently and as part of a team
- Strong organizational skills
- Ability to work early mornings, late afternoons, evenings, and weekends
- Ability to multi-task and work under pressure
- Attention to detail
- Ability to work in a fast-paced environment
Benefits
- 20% discounts for friends and family
- Paid time off
- Fun and rewarding work environment
- Tips
If you are a highly motivated and organized individual who is looking for a challenging and rewarding job, we encourage you to apply.
Additional Information
- Hours range from 12 to 20, depending on performance and availability
- Friday, Saturday, Sunday availability is required
- The ideal candidate will be available to work ever weekend.
- We are looking for someone who is passionate about escape rooms and customer service.
- Looks great on college applications – you’ll get hands on skills and experience coordinating & leading people to success.
Our Mission Establish Escapology as the world’s premier escape game, offering fun and challenging adventures and an exceptional customer experience.
Our Games It will always be about fun, adventure and a physical and mental challenge. We’re passionate about creating the best escape games in the world that are immersive, inspiring and memorable. We will strive to lead the way in creativity, innovation and technology to constantly improve the experience. Our games will be spotlessly clean, perfectly maintained and presented, and totally reliable.
Our Employees We will always be friendly and courteous with each other. We will treat each other with respect and dignity. We embrace diversity to create a place where everybody can be themselves.
Our Customers We will fully engage with our customers to ensure that their brief moments with us will be memorable and uplifting. Respectful and honoured that they have chosen to invest their time and money in our experience, we will always go the extra mile to ensure their 100% satisfaction.
Our Venues An Escapology venue is always a warm and welcoming place full of soul, excitement and suspense. They are places where the real world can be left behind and like the games themselves, are spotlessly presented and impeccably maintained.
Our Business We will lead by example and run the business in the most efficient and collaborative way possible. We embrace innovation and change and adapt quickly to changing market conditions and opportunities. We will be bold and pioneering whilst keeping a respectful eye on the competition to constantly benchmark our progress.
Our Environment We will always strive to run the business activities with minimal impact on the environment. We will be socially aware and support the local community by engaging in charitable causes and supporting local environmental initiatives.
Job Type: Part-time
Pay: $9.50 - $10.50 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- After school
- Day shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Weekends only
Application Question(s):
- Why do you want to work at Escapology Live Escape Games?
- Are you able to work Fridays, Saturdays, and Sundays? Plus 1 to 2 other shifts a week?
Work Location: In person