Position Overview
The Client Services Front Desk Associate is responsible for providing a compelling experience for our clients when they drop off or pickup their projects. The Associate will provide helpful support to the entire Client Services group in a fun, team-oriented environment and learn valuable skills in the process.
This is a part-time position. The position requires two 10am-5pm Saturday shifts per month. We have some flexibility on the timing of weekday shifts.
Essential Job Functions
- Greet clients, receive their orders and help them get started on their project with EverPresent.
- Keep the front office “client ready” (tidy) and supplied with all the necessary materials.
- Assist with inbound phone inquiries.
- Refer clients to a more experienced team member when appropriate..
- Complete various administrative tasks through our phone, CRM, and accounting systems that support the client experience.
- Other duties as assigned, including but not limited to assisting with order returns, opening and processing client orders received through the mail, processing payments, record keeping for clients and leads, and creating and managing tickets.
Essential Job Requirements:
Education:
- Possess a high school diploma or equivalent
Knowledge, Skills, and Abilities
- Maintain a professional demeanor
- Demonstrate punctuality and have access to reliable personal or public transportation
- Exhibit high attention to detail and excellent organizational skills
- Skilled at using Windows based computers
- Excellent personal skills when interacting with clients, coworkers and general public
- Fluent in written and spoken English
- Authorized to work in the US without sponsorship
- Able to self-motivate learn quickly, and maintain a strong work ethic
- Previous experience in a similar work environment or office role is a plus
- Able to manage multiple tasks in a thorough and efficient manner
Working Conditions/Physical Demands
- Ability to sit at and use a computer for extended periods of time
- Ability to stand, walk, use fingers, hands and arms to feel, reach, handle, push, pull, and carry, bend, lift and move 25-30 lbs
- Tolerance for dust, mold and mildew that the employee may encounter when working with and transporting old and/or damaged film, photographs or related media
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- 401(k)
- 401(k) 4% Match
- Employee assistance program
- Employee discount
- Happy hour
- Referral program
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Newton Highlands, MA 02461: Relocate before starting work (Required)
Work Location: In person