Prestige Automotive Group is seeking an experienced Automotive Service Manager to advance our automotive service & repair department at Mercedes Benz of St. Clair Shores.
You will be responsible for managing a team of service advisors, automotive technicians, and porters while scheduling vehicles for service, ensuring top-notch customer satisfaction, and maximizing departmental profitability. We are seeking a highly motivated and effective leader who believes in providing excellent service and ensuring that our customers have a stellar maintenance & repair experience.
Compensation:
- $125,000 - $150,000 average annual salary
- BCN/BCBS Health insurance
- Delta Dental, VSP -Vision Insurance
- Company-Paid Life Insurance
- 401(k)
- Paid Holidays and Vacations
Responsibilities include but aren’t limited to:
- Managing appointments, processing repair orders, quotes and invoices
- Managing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Managing our range of vehicle parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Manage costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Specific skills include but aren’t limited to:
- Supreme talent at managing people & departmental performance is required
- Exceptional phone and communication skills
- Must bring a positive, upbeat "CAN-DO" attitude to this role and be completely comfortable managing, coaching, and training team on the "How to's" of upselling to customers.
- Excellent follow-up and follow-through skills to ensure client satisfaction
- Must have the ability to communicate technical information in non-technical terms to customers, upper-management, vendors, and guests.
- Ability to evolve and adapt to changing business needs
Job Type: Full-time
Pay: $125,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- 10 hour shift
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Automotive Service Manager: 5 years (Required)
- "A" Lot Dealership: 5 years (Required)
Work Location: In person