About us
Grand International is a small business in Houston, TX. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Modern office setting
Customer Service Associate
Things to consider before applying:
- This an IN OFFICE position
- Must be at least 18 yrs of age
- Must reside in Houston
- Must NOT have felon criminial record less than 7 yrs ago, misdemeanor is okay
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The Customer Service Associate will be the first point of contact for our customers, providing excellent service and support. This role is crucial in ensuring a positive customer experience and building strong relationships with our clientele.
Key Responsibilities:
* Customer Interaction: Interact with customers via various channels to provide information
* Problem Resolution: Address customer concerns, troubleshoot problems, and provide timely and effective solutions. Escalate issues to the appropriate department when necessary.
Provide exceptional customer service by assisting customers with their inquiries, concerns, and product information
* Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
* Order Processing: Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
* Documentation: Maintain accurate and complete records of customer interactions, including inquiries, complaints, and resolutions.
* Feedback Collection: Gather and relay customer feedback to the product development and marketing teams to help improve products and services.
* Quality Assurance: Ensure all interactions adhere to company policies, quality standards, and compliance regulations.
* Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the customer experience.
Requirements:
* High school diploma or equivalent (Bachelor's degree preferred).
* Proven customer service or related experience.
* Excellent communication and interpersonal skills.
* Ability to remain patient and composed in challenging situations.
* Strong problem-solving skills and attention to detail.
* Adaptability and a willingness to learn and implement new processes.
* Ability to work in a fast-paced, team-oriented environment.
* Strong time management and organizational skills.
* Bilingual skills (English and another language) are a plus
If you have a passion for sales, excellent customer service skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $750.00 - $1,000.00 per week
Shift:
Weekly day range:
Work Location: In person