Job Summary:
As an Assistant Service Manager, you are the person our customers look to when they need help with their vehicle. You are the person our customers see every time they make an investment in their vehicle. Because of these reasons you play a large role in building relationships with our customers.
Our Assistant Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.
Supervisory Responsibilities:
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Assist in managing and hiring technicians and service advisors.
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Train service advisors and other support staff.
Duties & Responsibilities:
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Market existing as well as potential customers effectively through provided software.
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Manage data and trends using industry specific software.
- Document, implement and manage processes which include reception, shop flow, active delivery, warranty processing, CSI maximization, retention, shop safety, etc.
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Ensure every customer who enters our facility is greeted with hospitality and the highest level of respect.
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Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
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Assist in Managing the store’s workflow in an effective and efficient manner.
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Promote a positive work environment.
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Act and communicate in a professional manner with an attitude of honesty and integrity, always with the intention of creating a long-term relationship between the store, yourself and the customer.
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Prepare business goals monthly and annually.
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Directs, coordinates, and participates in performing customer service activities.
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Operates all tools and equipment safely, reports safety issues immediately.
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Ensure that all work is performed to proper specifications.
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Assist other employees as needed.
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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Required Skills & Abilities:
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Valid driver's license.
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Proven track record of success.
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Excellent communication skills, both written and verbal.
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Excellent customer service skills.
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Professional work ethic and high integrity.
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Ability to work as a team and/or independently.
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Strong problem-solving and follow-up skills.
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Must be able to pass pre-employment screen (background & hair follicle drug test)
Education & Experience:
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Minimum of a high school diploma or equivalent.
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Minimum 2 years of managerial experience in the Automotive Industry.
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2 years customer service experience.
Physical Requirements:
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Prolonged periods sitting and standing as needed.
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Prolonged periods of walking on a level surface throughout dealership.
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Occasional reaching above shoulder heights and below the waist.
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Must be able to lift up to 15lbs.
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.