Job Description:
We are seeking a highly skilled and experienced Freshservice Implementation Consultant to join our team. The ideal candidate will have a deep understanding of IT Service Management (ITSM) tools and ITIL methodology, with a proven track record of successfully implementing Freshservice solutions for clients. Additionally, knowledge of IP networks, Azure Active Directory, Okta, and Windows Server platforms is required.
Responsibilities:
- Conduct comprehensive assessments of client needs and current IT infrastructure to determine requirements for Freshservice implementation.
- Collaborate with clients to understand their business processes and translate these requirements into a comprehensive design document for consultant development.
- Configure and customize Freshservice platform to align with client's business objectives and ITIL best practices.
- Integrate Freshservice with IP networks, Azure Active Directory, Okta, and Windows Server platforms to ensure seamless operation and data synchronization.
- Lead and facilitate workshops, meetings, and training sessions with clients to ensure successful adoption and utilization of Freshservice.
- Provide guidance and support to clients throughout the implementation process, including troubleshooting and resolving any issues that may arise.
- Work closely with cross-functional teams, including project managers, developers, and support staff, to ensure smooth delivery of solutions.
- Stay updated on the latest features and capabilities of Freshservice platform and incorporate them into client implementations as needed.
- Act as a subject matter expert on Freshservice platform, providing insights and recommendations to clients on best practices for ITSM processes and procedures.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience (X years) in implementing ITSM tools, with specific expertise in Freshservice.
- In-depth knowledge of ITIL framework and best practices.
- Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
- Ability to work independently and as part of a team, managing multiple projects simultaneously and meeting tight deadlines.
- Experience with IP networks, Azure Active Directory, Okta, and Windows Server platforms.
- Certification in Freshservice implementation or ITIL is a plus.
If you are passionate about leveraging technology to drive business success and have a strong background in ITSM, Freshservice implementation, and additional expertise in IP networks, Azure Active Directory, Okta, and Windows Server platforms, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Schedule:
Experience:
- Freshservice: 1 year (Preferred)
Work Location: Remote