Job Overview:
FYF-JB, LLC is seeking a dedicated and experienced Customer Service Supervisor to oversee and lead our customer service team. This role involves managing customer service operations for our diverse brands—Jolly Pets, Barker Beds, Horsemen's Pride, and Tusco Products—across both B2B (Business to Business) and DTC (Direct to Consumer) markets. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
Team Leadership: Supervise and mentor a team of customer service representatives, providing guidance, training, and performance feedback.
Qualifications:
Skills: