Are you passionate about coaching and providing exceptional customer experiences? Do you thrive in a dynamic and supportive work environment? Sun City Garage Doors is seeking a motivated and enthusiastic individual to join our team as a Quality Control Manager.
As a prominent player in the garage door industry, we take pride in our commitment to quality service and customer satisfaction. We have been in business for 19 years and are well established. Our company owns and operates several residential garage door service companies located in Nevada, Arizona, California, Oklahoma, Colorado, Washington, Texas, Kansas City, Minnesota, Missouri, Tennessee, Illinois, and Florida. We also have a plumbing business in Nevada.
We are looking for a career-minded individual. At Sun City Garage Doors, we believe in fostering professional growth and providing abundant opportunities for our team members. This position offers potential for advancement, and your role extends beyond the outlined responsibilities. As you gain expertise and proficiency in various aspects of our operations, you will be eligible for salary increases and recognition.
We encourage continuous learning and skill development, and we are committed to supporting your career progression within our organization. As you demonstrate your dedication and expand your capabilities while working with us, you will be rewarded with incremental raises and further opportunities to take on new and exciting roles.
Join our team, and together, let us embark on a journey of growth and success!
Position: Customer Quality Control Manager (Full Time)
Schedule: Monday - Friday 8am – 5pm
Location: In office (NOT REMOTE) Henderson, NV 89015
Roles and Responsibilities
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED:
· Participates in design of call monitoring formats and quality standards.
· Performs call monitoring and provides trend data to site management team.
· Uses quality monitoring data management to compile and track performance at team and
individual level.
· Meet 1 on 1 with CSR’s for coaching and feedback.
· Participates in customer and client listening programs to identify customer needs and expectations.
· Provides actionable data to various internal support groups as needed.
· Coordinates and facilitates call calibration sessions for call center staff.
· Provides feedback to call center team leaders and managers.
· Prepares and analyzes internal and external quality reports for management staff review.
· Handles escalated calls (take over call)
· Excellent verbal, written and interpersonal communication skills;
· Outstanding customer service skills and dedication to providing exceptional customer care;
· Must be self-motivator and self-starter
· Focus on quality and customer service
· Exceptional listening and analytical skills
· Solid time management skills
· Must be able to effectively deal with people at all levels inside and outside of the Company
· Creative ability & writing proficiency
· Ability to multitask and successfully operate in a fast paced, team environment
· Must adapt well to change and successfully set and adjust priorities as needed
BENEFITS:
Health insurance coverage available after 90 days of employment.
Opportunities to participate in work-related events and team-building activities.
Access to employee support programs designed to foster personal and professional growth.
On-the-job training to help you excel in your role and advance your career.
Ergonomic workplace designed to support your health and productivity.
Join our team at Sun City Garage Doors and become part of a collaborative and customer-focused company dedicated to delivering excellence. If you are ready to embark on an exciting journey with us, please submit your application along with your resume. We look forward to reviewing your qualifications and getting to know you better.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift: Day shift
Work setting: In-person -Office
Experience:
Call Center Manager: 2 years (Preferred)
Administrative: 2 years (Preferred)
Customer service: 3 years (Required)
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 45 per week
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person