· Provide tier 1-2 level support via remote access, telephone, email, and in-person correspondence
· Provide end-user desktop support and troubleshooting in Windows/Office environment
· Setup and install peripherals including but not limited to routers, phones, PC's, printers, and laptops in person.
· Installation and maintenance of EndPoint Protection software and removal of malware/exploits
· Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365.
· Maintain, implement, analyze, troubleshoot and repair computer systems, hardware and computer peripherals
· Ability to work independently and in a team environment in order to provide IT solutions for customer's critical business systems
· Efficiently execute maintenance and support procedures, anticipating the needs of clients and communicating clearly with all interested parties using email, ticket tracking systems, telephone, and in-person correspondence
· Work with team members to resolve more complex problems and escalate difficult issues to Team Lead for additional technical assistance
· Log all help desk interactions within our ticketing system.
· Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
· Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
· Interface with third party vendors as liaison between client and vendor
· Utilize superior customer service skills
· Stay current with system information, changes, and updates
· Perform dispatching of new helpdesk tickets to the appropriate resource.
Work Remotely
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 3 years (Required)
- Active Directory: 3 years (Required)
Work Location: In person