Job Description:
Perform an array of functions including answering phone calls, entering in orders, communicating with distributors in regard to order issues and helping with the operations team as needed.
Main tasks:
- Provide excellent communication with distributor accounts
- Work with internal and external Sales Representatives to meet service goals
- Account management of all e-commerce distributors
- Direct interaction with distributors regarding key performance indicators
- Timely and accurate processing of orders that require rapid turnaround
- Provide prompt communication of backorders and efficient processing of those orders
- Act as a liaison between customers and various departments
- Research mis-shipped and or short shipped items
- Process return to stock requests, including Return Authorizations
- Process warranty requests for distributors and consumers
- Develop a comprehensive understanding of all products
- Answer and direct incoming company phone calls
- Handle consumer questions or issues in a professional and timely manner
- Ability to create and understand departmental reports Assist on various projects and tasks as needed
Qualifications:
- Must speak/write in Spanish
- 2+ years of customer service experience
- Experience with data entry in an order management system – NetSuite CRM is a plus
- Account management experience
- Proficient with MS Office Suite (Excel, Word, Outlook) and Adobe PDF – advanced use of Excel spreadsheets is a plus
- Comfortable and professional when speaking with distributors and consumers on the phone
- Experience in wholesale industry is a plus Exceptional verbal and written skills with a strong aptitude for accuracy and detail
- Have a friendly and positive attitude Exceptional active listening and organizational skills Ability to manage multiple tasks on a daily basis i.e. (phone calls, emails, order entry).
Must be highly self-motivated, keep a consistent positive attitude and strive to beat metrics
- Flexible and adaptable when facing changing priorities in a fast-paced environment
- Ability to solve problems and bring new ideas to the teamAdditional information:
This is a full-time position; our business hours are 7:30 AM-4:00 PM Monday through Friday. Pay range is competitive and is based on experience and qualifications. Benefits include insurance (health, dental, vision, life), 401(k), vacation and holidays and a casual work environment.
This position is eligible for a hybrid work schedule.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Microsoft Office: 2 years (Required)
- Customer service: 2 years (Required)
- Account management: 2 years (Preferred)
Language:
Work Location: In person