Resolution Think, LLC is currently recruiting a skilled and proactive Data Entry Receptionist to answer requests for facility services and skilled at data entry. The Work Receptionist will be responsible for receiving requests for any aspect of real property maintenance and repair, information, services, technical assistance, and environmental service issues. The Work Receptionist will provide courteous, friendly customer service to all DPW customers and receive and annotate all repair work needed to be performed to DPW facilities.
Location: Fort Stewart & Hunter Army Airfield
Job Details
Job Title: Data Entry Receptionist
Position Type: Full-Time/ M-F 7:30 AM – 4:00 PM
Education Level: High School Diploma
Job Shift: Day
Travel: 10-15%
Job Category: Facilities Management Receptionist (Data Entry)
- Position is contingent upon contract award
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
PREFERRED EXPERIENCE: Data Entry, Call Center Representative, Customer Service, Facilities Support Services, Military base experience; use of General Fund Enterprise Business System.
Essential Functions and Job Responsibilities:
Provide excellent customer service to all DPW customers
Provide telephone coverage during normal work hours including lunchtime
Keep General Fund Enterprise Business System (GFEBS) data current and accurate
Receive and annotate all repair work needed to be performed to all DPW
facilities.
Provide daily, weekly, and monthly reports to DPW and/or COR
Input, maintain and update data in GFEBS
Input Work/Service Orders data within (1) working day of receipt of status change and accurately reflect the status
Submit Work/Service Orders twice a day to Base O&M, unless they are considered a Priority 1/Emergency Work/Service Order
Establish a Work Reception System for tracking all requests for recurring and preventative maintenance work or services and maintaining active and historical workload records.