Job Title: Emergency Communications Call Taker (9-1-1 Call Taker)
Date Created: 06/05/2023
Department: Operations
Date Revised: 08/01/2023
Division:
Salary: $42,094.00-$58,729.00
Grade: 19
FLSA: Non-exempt
Summary of Duties: The Emergency Communications Call Taker (9-1-1 Call Taker) receives emergency/9-1-1, non-emergency, and administrative phone calls from citizens and processes requests for service for police, fire, and EMS. Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. This position works independently under general supervision of the Operations Supervisor and collaborates with NTECC personnel as well as customers.
EVERY OTHER WEEKEND OFF WITH LATERAL PAY FOR 911 PUBLIC SAFETY EXPERIENCE!
Essential Job Functions:
Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for member agencies.
Coordinates with other agencies, citizens, and businesses to gather information and make referrals.
Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enter, clear, and modify data in the Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) as requested; sends and receives teletypes.
Supports the NTECC culture by assisting co-workers as needed with guidance and training.
Supports the relationship between the NTECC and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff.
Maintains high level of confidential and sensitive information in a discrete and professional manner.
Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Punctual and regular attendance to work; able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
Performs other duties as assigned.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.