As a Dock Hand at Young Harris Watersports & RV you will play a vital role in ensuring the smooth operation of our watercraft rental services. Your primary responsibility will be to assist guests at The Ritz-Carlton with the rental process, ensure the safety and cleanliness of the dock area, and provide exceptional customer service to enhance the overall guest experience.
Key Responsibilities
1. Guest Assistance: Greet guests upon arrival at the dock, assist with the rental process, provide information about available watercraft options, and answer questions guests may have regrading water sports activities.
2. Dock Operations: Manage the movement of watercraft in and out of the dock area, ensuring safety protocols are followed at all times. Securely tie up watercraft when not in use and conduct routine checks for any damages or maintenance issues.
3. Safety Compliance: Enforce safety regulations and guidelines for guests operating watercraft, including the proper use of life jackets and adherence to speed limits and navigational rules.
4. Equipment Maintenance: Perform routine maintenance tasks on watercraft and dock equipment, such as fueling, cleaning, and basic repairs. Reporting any maintenance issues or damages through the appropriate channels.
5. Watercraft operation: This position allows for the possibility of performing Captain duties while operating tours, towing customers on skis, tubes, wake boards, and wake surfers.
6. Customer Service: Provide courteous and professional assistance to guests, anticipating their needs and ensuring their satisfaction throughout their rental experience. Offer guidance and support to guests who may require assistance with operating watercraft.
7. Inventory Management: Keep track of inventory levels for rental equipment, including life jackets, paddles, and other accessories. Assist with restocking inventory as needed and maintain accurate records of equipment usage.
8. Team Collaboration: Work closely with other dock hands and staff members to coordinate rental activities, manage guest flow, and maintain a clean and organized dock area. Communicate effectively with colleagues to ensure seamless operations.
9. Emergency Response: Be prepared to respond quickly and effectively in the event of emergencies, including assisting with watercraft retrieval and the notification of authorities as necessary.
Qualifications
1. Education: High school diploma or equivalent
2. Experience: One to two years of customer service experience. Boating experience is not necessary but will be taken into consideration.
3. License: Valid Driver's License, Boating License if born on or after January 1, 1998
4. General: Customer service skills and communication skills, ability to work in a fast-paced and constantly changing work environment, work with little to no supervision, computer programs including (Word, Excel, Web-based reservation system, etc.)
Environment
Outdoor working environment. Will be working primarily outside and exposed to the elements; to include, high temperatures, humidity, and rain.
Hours of Work
Must be available to work on any day of the week. Additional hours will be required around holidays and certain high-volume weekends. Hours of work are usually between 8am-6pm or 9am-7pm. Typical schedule is a 4-day work week (10-hour shifts). Must be able to work weekends and Holidays (Memorial Day, July 4th, Labor Day). Please note this is a Seasonal position.
Join our team and be a part of providing an unforgettable experiences for the guests as they explore beautiful Lake Oconee on our rental fleet.
Only candidates who meet the requirements will be contacted for an interview. Thank you for considering this opportunity at Young Harris Watersports & RV.```
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- No nights
- Weekends as needed
Supplemental pay types:
Experience:
- Boating: 1 year (Preferred)
Shift availability:
Ability to Relocate:
- Greensboro, GA 30642: Relocate before starting work (Required)
Work Location: In person