About DTP Companies:
We are a group of passionate people committed to helping to transform Downtown Las Vegas into the most community-focused large city in the world. We are doing that by inspiring and empowering people to follow their passions to create a vibrant, connected urban core.
About the Downtowner Boutique Hotel:
A Newly Remodeled Vintage Hotel with a Palm Springs vibe has a bar lobby, 6-hole putting course, and pool.
Essential Duties and Responsibilities:
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Welcome guests to property and provide exceptional level of customer service to guests
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Check guests in and out of the property quickly and accurately
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Reconcile guest’s accounts/bills and collect correct method of payments accurately
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Answer basic property and DTLV questions and provide information to guests
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Respond to guest requests, complaints, and concerns
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Mix drinks for guests and serve guests responsibly
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Keep bar and desk area always stocked with supplies
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Adhere to all state, federal laws, and company policies
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Perform other job-related duties as assigned
Qualifications:
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Ability to obtain TAMS card and non-gaming sheriffs’ card
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Ability to upsell products to guests
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Outstanding communication and active listening skills
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Highly responsible and reliable
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Ability to prioritize projects in a fast paced and dynamic working environment
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Ability to work flexible hours, including nights, holidays, and weekends
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Provide excellent guest service in a dynamic food & beverage setting
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Team player with strong guest service experience
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Working knowledge of property management systems and point of sale systems
Education/Experience:
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High school diploma required
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Two (2) years’ experience in hospitality, preferably in a guest relations role
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Six (6) months previous barback experience required
Personal Character:
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Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
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Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals for the organization
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Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
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Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
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Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
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Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
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Lead: Positively influence others to achieve results that are in the best interest of the organization
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Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization
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Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, date information and activities
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Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans and evaluate the process and results
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Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem
Working Environment:
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Work may be performed in the lobby setting, bar setting and all other parts of the property.
$15.00 an hour - FULL TIME AND PART TIME POSITIONS AVAILABLE
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