Niagara Hospice is looking for a Volunteer Services Specialist to join our team! The Volunteer Services Specialist is responsible for coordinating, supervising and maintaining an effective and comprehensive volunteer corps to provide hospice volunteer services to patients and families.
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Schedule: *M-F 8:30-4:30pm; occasional nights and weekends as needed for events
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Responsibilities:*
- Accepts referrals for volunteers, assigns volunteers and documents his/her activity in the electronic medical record (EMR).
- Initiates and maintains ongoing effective communications with volunteer corps and staff making volunteer referrals.
- Recruits, trains, supervises, motivates, appreciates and assigns volunteers
- Coordinates, schedules and performs ongoing volunteer orientations to ensure appropriate growth of the department consistent with agency growth.
- Coordinates, schedules and performs volunteer training programs, including specialized trainings
- Coordinates and schedules educational opportunities for volunteer enrichment
- Plans and coordinates volunteer recognition activities and events
- Maintains and monitors volunteer files, including required health records, annual updates, licenses and in-service records
- Ensures on-going supervision and periodic evaluations of Niagara Hospice volunteers
- Maintains a comprehensive volunteer database summarizing information found in volunteer files, using the database to maintain a schedule of completed volunteer hours, and for notifications of needed updates to volunteer files
- Ensures compliance with all volunteer services policies and procedures and with pertinent Niagara Hospice policies and procedures
- Generates and reviews volunteer utilization reports from agency Electronic Medical Record (EMR) database and recommends efficiency initiatives as well as provide requested information for the agency QAPI program
- Coordinates with Volunteer Services Coordinator on short and long-range planning and development for the volunteer program
- Surveys volunteers to identify skills, experience, abilities and interests for volunteer placement
- Surveys Niagara Hospice staff regularly to identify skills, experience, abilities required to meet volunteer needs of each department
- Conducts volunteer satisfaction survey annually to help measure success of the Volunteer Services program and identify areas for improvement
- Other Duties/Responsibilities - Fulfilling patient and family needs for volunteer services are the number one objective of this position; Volunteer Services Specialist will also assist with marketing, public relations and event activities to include, but not be limited to the following:
- Assist Advancement Coordinator and Special Events Coordinator in planning and running fundraising/non-fundraising activities.
- Upon prior Volunteer Services Coordinator approval, assist Director of Communications with marketing and public relations (internal and external) activities
Qualifications:
- Associates Degree in Human Services or equivalent educational background from an approved and accredited College or University preferred.
- Any other combination of educational and professional experience as deemed appropriate by the Volunteer Services Coordinator.
Work/Skill/Experience:
- Excellent communication skills, both oral and written
- Ability to relate well to the needs of the terminally ill and their families
- Superior skills in interpersonal relations
- Knowledge and understanding of the dynamics of death, dying and bereavement
- Ability to work with a diverse group of volunteers, staff and professionals
- Ability to make decisions based on problem solving techniques
- Computer, technology and database proficiency
Licensure/Certification:
- Valid Driver’s License; travel required
Niagara Hospice offers outstanding benefits, including:
- Health Insurance with full employer paid option for yourself and family
- 403b for retirement savings
- Generous mileage reimbursement
- 19 days of PTO your first year plus paid holidays
- Company paid Long-Term Disability and Life Insurance
- Company Pension after 1 year of service with the organization
- Voluntary benefits including Dental, Vision, Short Term Disability and Supplemental Life Insurance
- Work/Life Balance with steady schedule
If you have an empathetic approach to helping others and making a difference, we invite you to apply. EOE
The pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of the benefits package, which includes, among other benefits, healthcare/dental/vision, PTO, and retirement.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person