Description:
We are Valiant Residential
We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.
At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit.
Job Summary:
The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.
Responsibilities:
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Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
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Prepare move-in packages and lease paperwork.
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Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
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Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
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Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
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Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
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Assist in monitoring renewals. Distribute and follow up on renewal notices.
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Monitor advertising effectiveness. Gather information about market competition in the area and file.
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Professionally represent the company at all times.
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Accept rental payments and give them immediately to the Assistant Community Manager.
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Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
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Assist management team with other various tasks as required.
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Consistently implement policies of the community.
Requirements:
Position Requirements:
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Experience in working with the public and/or sales.
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Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
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Demonstrate an ability to support and contribute to the community team.
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Demonstrate strong oral and written communication skills.
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Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
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Must possess a positive attitude and the ability to smile under all circumstances.
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Participate in training to comply with new or existing laws.
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Ability to work a flexible schedule, including evenings and weekends.
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Two (2) years experience in previous relevant customer service.
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Neat, clean, and professional throughout the workday and/or whenever present in the community.
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Comply with expectations as demonstrated in the employee handbook.
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Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Education:
High School Diploma or Equivalent
Physical Requirements:
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Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
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Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
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Must have the ability to climb stairs to show properties to prospective tenants.
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Must be able to lift up to 30 lbs. as needed.
Consistently ranked as a “Top Places to Work” by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off.
Benefits:
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3 Medical Plans to choose from (1 plan is free to team members)
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Dental
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Vision
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Life Insurance (free to team members)
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Voluntary Life Insurance and Ancillary plans for purchase
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401k plan with Company match
Time Off:
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PTO (personal time off)
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Sick Time
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Floating Holidays (2 per year)
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Your Birthday off with pay