Position Summary:
The Barista is responsible for preparing and serving coffee, tea, and other food & non-alcoholic beverages to guests in a friendly, efficient, and professional manner. The Barista ensures that the barista shop area is clean and well-stocked and that guests have a pleasant experience. This role involves operating coffee machines, grinders, and other equipment safely and efficiently, as well as maintaining the highest standards of food & beverages safety and hygiene. The Barista will also engage with guests to provide exceptional customer service, handle transactions accurately, and work collaboratively with the rest of the food and beverage team to ensure smooth operations.
Key Responsibilities:
- Beverage Preparation and Service:
Prepare and serve a variety of beverages and coffee, including espresso, cappuccino, latte, and cold brews according to standardized recipes. Serve teas, juices, and other non-alcoholic beverages. Ensure that all beverages are served promptly and meet the hotel's quality standards. Customize drinks based on guest preferences and dietary requirements.
Greet and welcome guests warmly. Take orders and handle guest requests efficiently. Provide information about the menu, including beverage options and potential allergens. Resolve guest complaints promptly and professionally, seeking assistance from supervisors if necessary. Build rapport with regular guests and remember their preferences.
Operate coffee machines, grinders, and other equipment safely and efficiently. Maintain cleanliness and organization of the barista shop area, including counters, equipment, and seating areas. Ensure that all supplies, including coffee beans, milk, syrups, and disposable items, are adequately stocked. Follow health and safety guidelines, including food safety regulations and proper hygiene practices. Conduct regular equipment maintenance and troubleshooting to ensure optimal performance.
Process guest transactions accurately using the point-of-sale (POS) system. Handle cash, credit card transactions, and room charges securely. Balance cash drawers at the beginning and end of shifts. Ensure accurate record-keeping and reporting of sales.
Work closely with other F&B staff to ensure smooth operations. Communicate effectively with kitchen staff and supervisors regarding guest orders and special requests. Participate in team meetings and training sessions. Support team members during busy periods and assist with other duties as needed.
Stay informed about new beverages, recipes, and techniques. Maintain an understanding of coffee bean varieties, origins, and roasting processes. Share knowledge with guests to enhance their experience. Continuously seek to improve skills and knowledge through training and self-study.
Qualifications:
- Experience: Previous experience as a barista or in a similar role in the hospitality industry is preferred.
- Education: High school diploma or equivalent. Barista certification or training is a plus.
- Skills: Excellent customer service and communication skills. Ability to operate coffee machines and other equipment. Basic math skills for handling transactions. Attention to detail and a strong work ethic.
- Physical Requirements: Ability to stand for extended periods. Ability to lift and carry heavy items (e.g., coffee bean bags, milk cartons).
- Work Environment:
Fast-paced, guest-focused environment. Requires flexibility to work early mornings, late evenings, weekends, and holidays.
The above outlines the essential responsibilities and qualifications for the role. It emphasizes the importance of providing attentive service to guests while maintaining professionalism and upholding the highest standards of hospitality. The role may involve occasional participation in hotel events or promotions. Training will be provided on hotel policies, beverage preparation techniques, and health and safety standards.
Perform other related services and duties as assigned by supervisor and management.
About us:
MacArthur Place boasts a rich history, originating as a family estate, vineyard, and working ranch over a century ago. Today, this picturesque setting has evolved into Sonoma's premier luxury resort and spa. From the moment you arrive at MacArthur Place, you're enveloped in an atmosphere of enchantment and exploration. Nestled amidst sprawling gardens, historic structures, meandering pathways, and cozy fire pits, every corner exudes a sense of magic. Explore many exceptional dining options, 69 meticulously appointed luxury rooms, and activities ranging from wine tastings to rejuvenating spa treatments and stargazing. Unwind in our newly reopened outdoor heated pool and fully equipped fitness center. Experience unparalleled hospitality, where personalized service anticipates your every need, allowing you to escape the pressures of everyday life.
MacArthur Place is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.