JOB PURPOSE
This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activates related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Stays informed about current market and competitor conditions that may impact Use community's occupancy and sales results, develops and implements short- and long-tensi marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions. specials, and other programs to boost occupancy.
- Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail. and other websites), and following other community-specific marketing plans, drives, and special programs. Uses the on-site property management software (Entrata, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Ensures that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or snaking telephone calls or other contacts to finalize decisions to lease and/or renew.
- Executes and performs activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents its advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
QUALIFICATIONS
- A high school diploma or equivalent and professional knowledge of business discipline are required.
- 1 year multi-family experience preferred
- Experience in the local market is preferred.
- Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operation.
- Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software preferred.(preferably Entrata).
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Physical Requirements:
- Ability to see, speak and hear adequately to perform the essential functions of the job.
- Ability to work in inside environmental conditions, as necessary, to perform essential functions of the job.
- Ability to lift and move up to 25 lbs. as necessary to adequately perform the essential functions of the job. * Ability to pull, push, reach adequately to perform the essential functions of the job.
- Ability to crouch, stand, and stoop adequately to perform the essential functions of the job.
- Ability to operate a motor vehicle (If required for the position)
- Frequently stationary for 6-8 hours per day — or may require extensive walking
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person