** Pay is negotiable **
We are looking for a someone to fill our Jacksonville company store intermodal dispatch / customer service position 1 year logistics experience is preferred. Serve as a reliable point of contact to balance drivers' health and safety with customer requirements. Request the necessary documents and permits that drivers will need prior to dispatch. Problem-solving. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Monday-Friday 3PM-11PM
Tuesday - Saturday 8AM - 5 PM
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Follow communication procedures, guidelines and policies with drivers
- Take the extra mile to engage customers
- Enter all new work order and EDI in Truckman3
- Help dispatch drivers on loads.
- Request all needed documents and reference numbers are needed for deliveries and pickups.
- Trace the load boards, close out drivers, ensure nothing in left out or in the rail resulting in charge backs.
Skills
- Computer skills: You should be proficient with computer technology, able to learn company-specific programs, and access GPS monitoring programs.
- Analytical thinking: This can help you assess situations like unanticipated road closures. Should you reschedule or send the driver on an alternate route?
- Language skills: You should be fluent in English, and knowing a second language as well can be very advantageous and make you a stronger candidate.
- Interpersonal skills: You'll be working with drivers, customers, and vendors, not all of whom will necessarily have the same goals in mind.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person