Bi-lingualAtlantic City Mitsubishi is under new ownership and currently seeking a professional Service Manager / Advisor with a strong track record for customer satisfaction. Experience with Mitsubishi preferred but we will consider prior work with other brands. We offer competitive pay and benefits and opportunties to grow with us. The Dunhill Group is one of the fastest growing privately owned auto group in North East. Excellent working conditions guaranteed.
Requirements
Excellent phone, computer & follow-up skills
Knowledge of Dealertrack a plus
Clean & valid driver's license
Strong organizational skills and the ability to effectively multi-task
Must be an outgoing people person with expertise in developing relationships
Customer service focused with a desire for impeccable CSI scores
Must be dependable reporting to work every day on time.
Ability to address and answer customer requests via phone and e-mail & text
Benefits
Aggressive pay plan with an excellent bonus structure up to 150K per year
Medical, Dental & Vision (after 90 days of employment)
401K
Paid vacation
Discounted vehicle purchases
Responsibilities Include
Interprets the customers description of symptoms
Clarifies description of problems so the mechanic can repair the problem correctly
Ability to translate complicated terminology into language the customer can understand
Works with our customers to schedule service
Verifies warranty and service contract coverage
Develops estimates by costing materials, supplies and labor including deductibles and sets expectations for cost and completion
Prepares repair orders
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and follows regulations and standards
Attends all staff meetings, trainings, and educational classes as required
Greets all customers entering the service area with a friendly, professional attitude
Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
We want our Service Advisors to fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars. We don't want advisors who are order takers, and just nod their heads when the customer is expressing concerns. He or she must have an outgoing personality with expertise in developing relationships and trust, and can provide excellent CSI scores. Bi-lingual in Spanish is a Plus!!
Candidates must have a valid and clean drivers license and must be able to pass a drug test and background check
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $50,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Shift:
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Required)
- Automotive service: 3 years (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Pleasantville, NJ 08232: Relocate before starting work (Required)
Work Location: In person