Chat Support Agents are responsible for interacting with customers through chat platforms, addressing their queries, and resolving their problems.
They also provide information about products or services, process orders, and handle customer complaints.
Chat Support Agents perform the following duties and responsibilities:
- Respond to customer inquiries via chat in a timely and accurate way
- Identify customer needs and provide appropriate solutions and/or responses
- Track and follow up on all customer requests to ensure they are properly resolved
- Escalate unresolved customer grievances to designated departments for further investigation
- Provide customers with information about products, services, features, pricing, etc.
Job Type: Part-time
Pay: $18.90 - $21.50 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
Weekly day range:
Work setting:
Work Location: Remote