Essential Duties and Responsibilities:
- Responsible for assisting and supporting the General Manager in the store goals.
- Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition and reward.
- Must work well with others and support the Wingstop Team.
- Must have a proven ability to work well under pressure and at a fast pace.
- Must listen well to team members and provide feedback.
- Must be willing to assist all other positions when necessary.
- Must have an outgoing and positive attitude in dealing with guests.
- Greet all guests in a timely manner (3-5 seconds at most).
- Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
- Handle all orders and inquiries in a friendly and professional manner.
- Ensure that we provide a quality product to all guests with quick and friendly service.
- Resolve any guest issues with efficiency and a positive attitude.
- Control cash, property, product and equipment; builds sales, control labor and food costs.
- Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to General Manager .
- Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.
Key Skills/Abilities:
- Guest service mentality; has a genuine desire to serve the guests
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
- Has an outgoing personality
- Strong work ethic
- Other duties as assigned
- Previous food service, retail or restaurant supervisory experience.
- Strong written and verbal communication skills
- Initiative and assertiveness
- Strong interpersonal skills and conflict resolution skills
- Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
- Passionate about hospitality and serving the guest
- Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
- Ability to problem solve
- Ability to accept feedback and willingness to improve
- Ability to set goals, create action plans, and implement those plans
- Ability to measure performance, subjectively and objectively
- Cultivate attractive culture within the restaurant
- Leadership experience is a must, restaurant experience is a plus!
- Food Handler Certification required.
- Bilingual English /Spanish is a plus.
Hours per week:
Job Types: Full-time, Part-time
Pay: $16.50 - $18.50 per hour
Expected hours: 35 – 40 per week
Benefits:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person