Fast growing company in the streetwear and music merchandising space, great environment with an A+ team. The ideal candidate will be a team player, have experience working on a computer, preferably in e-commerce, web-based shipping and or warehouse setting.
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The E-Commerce – Customer Service Representative - Streetwear / Music Merchandising is the front line of support for clients and customers. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This candidate will be able to use Shopify, Shipstation, ShipHero and other management software systems or technologies to manage, as well as process product returns and information. You will also be asked to process orders, modifications, and escalate complaints across a few communication channels. This CSR will answer questions, input accurate return information on customer accounts.
Typical schedule is Monday – Friday, 8:00 am to 5:00 pm.
What you can expect:
· Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries.
· Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
· Communicating with customers to ensure customer satisfaction through various channels.
· Acknowledging and resolving customer complaints, managing database records, drafting status reports on customer service issues.
· Data entry and research as required to troubleshoot customer problems.
· Knowing our products inside and out so that you can answer questions.
· Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
· Identify critical distribution issues and report them to the team lead.
· Be required to always maintain a safe and organized work environment.
· Other tasks as required to meet team goals.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· 1-3 years of e-commerce customer service, web-based shipping ex. Shopify and Shiphero or Shipstation, functioning in a warehouse setting with shipping/receiving experience.
· Must be reliable, responsible, multitasker, and punctual. Strong sense of time organization and urgency. Conflict Resolution/Problem Solving.
· Possess impactful Written and Verbal Communication Skills, Attention to detail and Good Communication Skills. Customers first mentality.
· Ability and willingness to work a flexible full-time schedule that may include some weekends.
· Able to work independently and within a team. Be self-motivated and ready to take on challenges when needed.
· Familiar with FedEx, UPS, USPS, DHL, and other shipping carrier systems. Scanning and sorting outgoing stock. Identify, document, and deliver information on process inefficiencies
· Be friendly and patient when engaging with customers. Ability to think through situations with varying degrees of difficulty and make impactful decisions that benefit our customers.
· Must be 18 years or older.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Experience level:
Weekly day range:
Work setting:
Education:
Experience:
- Customer service: 4 years (Required)
Language:
Work Location: In person