Job Summary
Assist the Director of Sales/ Catering and other catering sales managers with clients and hotel personnel in the handling of catering accounts. Process letters, proposals and contracts accurately and in a timely manner. Answer telephones in accordance with PM Hotel Group. Maintain filing, trace and office services in accordance with normal operating procedures.
Summary of Essential Job Functions
- Promptly answer telephone calls following PM Hotel Group and brand standards using clear and positive communication. Communicate information accurately to managers and disseminate information and facts to relevant accounts and applicable departments.
- Type correspondence, proposals and contracts as directed by management using typewriters and computers. Process contracts for relevant departments.
- Distribute memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
- Copy, fax and email necessary documentation for client and hotel use.
- Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus.
- Monitor and order necessary office supplies for department. Maintain filing system in accordance with company standards. Log pertinent account information in files. Maintain necessary copies of contracts and correspondence in orderly and accurate manner. Maintain current files and contracts for five years in accordance with PM Hotel Group minimum standards.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Job Type: Full-time
Shift:
Work Location: In person