Job Overview:
We are currently looking for a dedicated Call Center Representative to join our team. The ideal candidate will play a crucial role in providing exceptional customer service through inbound and outbound calls. This position offers an exciting opportunity for individuals who excel in communication, customer interaction, and problem-solving.
Duties:
- Handle inbound and outbound calls professionally and courteously
- Assist customers with inquiries, concerns, and issue resolution
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services when appropriate
- Analyze customer needs to provide tailored solutions
- Communicate effectively with customers to ensure satisfaction
- Perform data entry and maintain accurate customer records
Experience:
- Previous experience in a call center or customer service role is advantageous
- Proficiency in English is required; fluency in Spanish or other languages is a plus
- Strong communication skills and the ability to convey information clearly
- Experience with outbound calling and upselling techniques is beneficial
- Multilingual capabilities are highly valued
- Ability to work efficiently in a fast-paced environment
Join our team as a Call Center Representative to enhance your customer service skills, work in a dynamic environment, and contribute to our commitment to exceptional service. If you are a proactive individual with a passion for assisting customers, we invite you to apply for this rewarding position.
Job Type: Part-time
Pay: $18.76 - $22.60 per hour
Expected hours: 16 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Cape Coral, FL 33990 (Preferred)
Ability to Relocate:
- Cape Coral, FL 33990: Relocate before starting work (Preferred)
Work Location: In person