BakeMark has an immediate job opening for Customer Service Representative / Administrative Support !
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and services. BakeMark is a manufacturer and distributor with over 35 branches conveniently located across the U.S.
Summary: Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned.
Essential Duties, Responsibilities, and Qualifications:
- Download PSP orders into NDS system after review and correction of ROE Edit List.
- When necessary, manually enter orders into NDS or PSP system.
- Reviews and corrects Order File Status Report. Transfers order file for routing.
- Notify customers or sales reps. of customer item “outs”.
- Ensures COAs, and Spec Sheets are provided to Customers as necessary.
- Daily invoicing of credit memos.
- Credit and Collections Answers telephone and direct calls to appropriate person.
- Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
- Back up to Will-Call and other positions as directed by Supervisor.
- Provide Sales Representative vacation relief.
- Files documents as directed.
- Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
- Treat all customers both external and internal with dignity and respect.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Other duties will be assigned as needed to meet company goals and objectives.
A detailed job description will be provided to qualified candidates during the selection process.
BakeMark is an Equal Opportunity Employer (EOE).
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Administrative: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Long Island, NY: Relocate before starting work (Required)
Work Location: In person