W Services Group, LLC a leading North American Facilities Management Organization is seeking experienced customer service associates to join it's growing team. The Customer Service Associate is an ambassador of the company – promoting the W Brand.
We are looking to add to our team to support our continuing growth. Industry knowledge a plus but not mandatory. Our culture, plus continuous opportunities for growth have resulted in our industry low turnover rate.
This position includes heavy phone and computer work. The ideal candidate is a self-starter with strong phone customer service skills who can work in a high volume environment, multitask and shift priorities and work both independently and with a team. Microsoft Office experience a plus.
Shifts – Various 8:00 am – 4:00 pm, 9:00 am – 5:00 pm, 10:00 am - 6:00 pm
RESPONSIBILITIES include:
- Coordinate service schedules
- Monitor attendance of staff for scheduled services
- Reschedule missed services
- Quality control calls to client locations
- Ensure completed services are updated and closed out for billing department
- Accept additional responsibilities or projects as needed.
- Provide assistance to others within & outside department as necessary due to business needs
W Services Group offers a comprehensive benefit package
- Medical, Dental & Vision Insurance Package
- Paid PTO & Holiday Pay
- 401K * Competitive Pay
- Advancement Opportunities
W Services Group, LLC, corporate office is located in Hauppauge, NY who provides commercial cleaning, flooring and emergency services. We are founded on the principles of a family business atmosphere of caring, listening, respecting, trusting and believing in strong business morals. Our commitment to our clients is simple. Provide and execute quality services with supervised active management, while maintaining a customer centric business model. We value customer retention and relationships first and foremost. We know successful programs are created when there is understanding, communication and a partnership with both our customers and our employees. Today W Services has over 275 employees and works with 1000 plus carefully selected contractor partners. We have a full understanding of the retailers need to have high quality services performed by qualified technicians who have been properly trained and performance assessed through documented training and follow up programs. W Services Group will never waiver from these standards and our commitment to our business partners. For more information about W Services Group, LLC. visit our website www.wservices.com
Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.
Job Type: Full-time
Pay: $21.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person