Who is Good Days? Good Days is a nonprofit organization that focuses on helping those with chronic illnesses through an in-office call center environment. We have a set work schedule that is Monday through Friday 9:00 AM to 3:00 PM.
This is a temp to hire position.
As a Care Navigator I you will be able to make a true impact. This position will be in office in Frisco, Texas.
Your daily responsibilities will include:
- Possess high quality customer service skills by displaying courtesy, sensitivity, and professionalism at all times.
- Responsible for handling inbound calls, chats, and emails with ability to determine needs and handle accordingly using training and/or documentation provided.
- Ability to collect information, creates, and completes referrals and accounts.
- Ability to resolve caller questions and concerns regarding status of requests for assistance.
- Be knowledgeable in general insurance billing methods and pharmacy operations.
- Ability to properly utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, Company proprietary software, DiseaseTrak, telephone, and call center software)
Good Days provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Part-time
Pay: $14.80 - $17.00 per hour
Expected hours: 25 per week
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- Under 1 year
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person