Lead Service Technician
The Service Technician employee is responsible for a variety of maintenance tasks: performing make-readies, plumbing, pool maintenance, carpentry, painting, grounds maintenance, expediting service requests and all associated maintenance tasks required to ensure the health, safety, and comfort for residents. A Senior Service Technician is responsible for everything a Service Technician is along with, creating and maintaining excellent public relations for the corporation and for the community. They are also expected to take on additional responsibilities as they are preparing for the next available Service Manager opportunity.
Responsibilities Lead Service Technician:
- Expediting make-ready maintenance: Check appliance operations. Change light bulbs. Repair minor electrical problems. Change a/c filters. Change locks. Repair window locks. Make minor plumbing repairs. Perform other maintenance tasks as required by the condition of the unit. Carpet repair.
- Plumbing: Repair dripping faucets. Clean stopped sinks, tubs, toilets, sewer lines. Maintain a/c, boilers, heating units.
- Pool Maintenance: Backwash filters. Vacuum pool. Skim pool. Maintain required chemical levels.
- Carpentry: Repair Balconies, Doors, frames, flooring. Repair fences. Repair dumpster bins, public service bins. Repair tile. Replace broken glass.
- Painting: Replace damaged drywall, tape and mud. Texture walls, ceilings. Paint.
- Grounds maintenance: Collect litter from grounds on an ongoing basis. Assist groundskeeper as required. Clear snow and ice from all public thoroughfares.
- Expedite service requests: Maintain excellent public relations for the corporation and for the complex.
- Associated tasks: Repair appliances. Re-key locks. Light electrical repairs. Maintain supplies inventory. Replace burned out lights in all public areas.
- Machines, Tools, Equipment and Work Aids Used: Power saws, hand saws, power drills, hand drills, drywall taking, knives, paint rollers, pads and brushes. Key making machine. Voltage Meter. Hammer. Wrenches.
- Team leadership and mentoring: To ensure optimal production within their team.
- Expediting make-ready maintenance: Setting production and product quality expectations with inhouse team and vendors then ensuring compliance of such.
- Expediting Service Requests: Setting production and performance expectations per company implemented SOE’s then ensuring compliance of such.
- Maintaining Team Morale: Consistently operating within the RR Living Standards of Excellence and Core Values and leading their teams in a manner exhibiting consistent support and positive motivation.
- Training: Ensuring that their team is consistently completing training within Grace Hill and providing hands on training as needed to ensure the safe, thorough, and efficient preservation of our RR Living assets and optimal resident service experience.
- Production Monitoring: Using OneSite Facilities, learn to monitor individual team production through OS reporting and utilizing information to lead team to performance excellence in partnership with Service Manager
- In absence of Service Manager, in partnership with Community Manager, assume Service Manager duties until SM return then debrief with any pertinent notes and information from the period of absence.
- Any other duties deemed necessary by Community and Service Manager’s to ensure consistent performance of assigned community.
Requirements
- This position requires some "on call" responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
- Achieve Fair Housing certification prior to interaction with prospects or residents.
- General education: High School diploma or equivalent is preferred.
- Specialized Education/Training/Experience preferred: Prefer minimum four years’ experience in general apartment maintenance. Previous leadership experience in a customer service-oriented role. Certification in one or more maintenance specialties: plumbing, refrigeration, etc.
- Need HVAC and pool maintenance certifications.
- Knowledge of OSHA laws and regulations.
- Participate in training in order to comply with new or existing laws and company policies.
- Be able to work evenings and weekends.
- Able to work efficiently and effectively as a member or leader of a professional maintenance team.
- Must be able to work efficiently and effectively on an independent basis.
- Must possess excellent human relation skills: team leadership and tenant interaction is required.
- Mechanical aptitude and ability to engage and train other technicians are specifically required.
- Must be willing and able to learn and train new maintenance technologies.
- Present self and lead others to present themselves in a neat, clean, and professional manner at all times throughout the workday and/or whenever present at the community.
- Comply and lead with expectations as demonstrated in the Employee Handbook.
RR Living Core Values
Be Your Best. Do Your Best
- We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
Honesty, Integrity, and an Unwavering Commitment to Excellence
- Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed - creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
Empowered Associates, Obsessively Purpose-Driven and Stronger Together
- Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.
The Magic is in the Details
- Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
Passion and Care Defines Our Team
- Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.