Are you an IT enthusiast with a knack for problem-solving? Join our team as a Remote Help Desk Specialist and provide exceptional support to our users. In this role, you’ll handle Tier-1 support, troubleshoot technical issues, and assist with student services inquiries.
Key Responsibilities:
- Train and become proficient in our designated ticketing system.
- Provide Tier-1 support and troubleshooting for issues such as password resets, printer configurations, and basic break/fix instructions.
- Assist with student service inquiries related to registration, admissions, payments, and more.
- Answer, evaluate, and prioritize incoming requests via telephone, email, and chat for hardware, software, networking, and LMS issues.
- Use knowledge base, websites, and support channels to resolve problems.
- Log and track customer interactions using our problem management software.
- Prepare standard statistical reports, including help desk incident reports.
- Adhere to published schedules and adjust as business needs change.
Position Requirements:
- Excellent customer service focus and communication skills.
- Strong active listening skills and the ability to build and foster customer rapport.
- Competent troubleshooting skills and the ability to evaluate customer needs.
- Proficient in Microsoft Operating Systems and Applications.
- Previous help desk or call center experience is must.
- IT background is beneficial
Experience in higher education institutions and Learning Management Systems is a plus.
Comp TIA certifications are beneficial.
If you're a technically competent candidate looking for a dynamic and supportive environment, apply now to join our team!
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf