Customer Service Representative 2
- Position’s Contributions to Work Group
- Addressing and resolving customer issues and inquires. Ensuring all customer communication is clearly documented.
- Identifying issues and determining appropriate course of action for effective resolution.
- Processing results from analysis of data.
- Execution of customer service standard processed. Maintaining customer accounts and relationships.
- Typical Day
- Customer Service portal and email box inquires.
- Customer account reconciliation.
- Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.
- Assist with incoming and outbound customer calls.
- Education Requirements:
- Degree requirement.
- Degree or equivalent experience desired.
Technical Skills
- (Required)
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Office.
- (Desired)
- Previous experience with Salesforce or similar Customer Relationship Management tool.
Soft Skills
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
- Ability to work independently and manage one’s time.
Job Type: Contract
Pay: $18.44 - $20.52 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Nashville, TN 37011 (Preferred)
Ability to Relocate:
- Nashville, TN 37011: Relocate before starting work (Preferred)
Work Location: In person