SCOPE AND PURPOSE The On-Site Property/Maintenance Manager is responsible for the overall daily operations of the site and preventative maintenance of the property; as well as ensuring that homeowners and residents are provided with a clean, safe and well-maintained community. The individual in this position will have knowledge and prior experience with condominiums or facilities management; and will have a working knowledge and experience with electrical, carpentry, masonry, plumbing, painting, landscaping, irrigation and other such maintenance skills as necessary. The Manager is a full-time (40 hours per week) employee of Brigs, LLC whose responsibilities are to serve as the On-Site Superintendent at 70 Unit Building in Boston, Massachusetts.
MAJOR DUTIES
1. Develop and maintain a strong, positive, supportive customer service relationship with the homeowners and residents, the Management Company, and the Trustees.
2. Coordinate various contract service firms that maintain the common areas of the property in accordance with the standards set by the Trustees and the Management Company. Schedule, coordinate, oversee, and evaluate the work done by the contractors who perform this work. These contractors include but are not limited to those responsible for landscaping, snowplowing, masonry, carpentry, painting, roofing, and sprinkler system and well maintenance. The Manager should be on the property while contractors are present even though the work may in some cases be performed outside normal working hours. Solicit repair and contract proposals from qualified vendors when applicable.
3. Work as a liaison between the Property Manager/Management firm and Contractors for onsite Capital Projects.
4. Serve as point of contact for all homeowner requests for repairs and improvements of the common areas. Assist homeowners with such requests and coordinate them with the Management Company and the Trustees. Maintain a list of needed repairs and improvements to the common areas of the property. Check telephone and email messages several times each day. Address maintenance request items as soon as practicable within 24 hours.
5. Maintain knowledge of the policies for the property set out in the Condominium By-Laws, the Resident's Handbook, and other rules and regulations voted by the Trustees.
OTHER RESPONSIBILITIES
6. On trash day, put out compactor containers and recycling for pick up and bring them to the appropriate pick-up points on the roadway. After pick up, place them back in their designated locations.
7. Be on-site during normal working hours except when picking up supplies or performing other work-related off-site activity. Advise the Property Manager of the need for any other absence from the property. Vacation and other personal absences are subject to the approval of the Property Manager.
8. Be available "on-call" after hours for emergencies unless arrangements have been made with the Property Manager during vacation and planned time off. Onsite Manager is expected to respond to the calls within 30 minutes of receipt. Note: On-calls at this site are rare and infrequent
9. Have knowledge of and develop repair and maintenance strategies and recommendations for the Management Company and the Trustees. This includes walking the entire property frequently, keeping an eye out for areas that need attention. Report problem areas to the contractor, the Management Company, the homeowner, or the Trustees as appropriate.
10. Prepare a weekly Maintenance Report for inclusion/review at the monthly Trustee meetings. Act as liaison for Property Manager and Trustees in the case of meetings with town officials, professionals and other interests of the property.
11. During winter months, coordinate and supervise the snow removal contractor for the plowing, shoveling and sanding of all roadways, driveways, walks, and stairs. Ensure that snow stakes are placed throughout the property by November 15th every year. Ensure that the contractor maintains an adequate supply of sand, salt, and ice melt on site. Check the staking periodically through the winter to ensure that the stakes haven’t been loosened or broken and replace them as needed.
12. Avoid the need to “outsource” services whenever possible. Be pro-active. Look for things that need to be done and do them. Perform small routine maintenance tasks on the common areas of the property. Such work may include, but is not be limited to:
•Vacuuming all common areas
•Cleaning lobbies and washing lobby floors, doors and windows where applicable
•Performing small painting tasks in common areas
•Inspecting and arranging for cleaning of gutters and downspouts at least twice each year if applicable
•Replacing or adjusting sprinkler system controls/heads as needed
•Replacing light bulbs in the interior of the buildings, in the parking lot, walkways, exterior of buildings and garages.
•Setting/Replacing light timers
•Removing small fallen trees, branches and tree limbs that can be safely removed
•Securing Annual State Elevator permits and installing in elevators
•Maintaining and cleaning the maintenance utility rooms, storage rooms, community room, bathroom facilities and gymnasium
•Maintain and purchase proper supplies needed for cleaning
•Monitor all move-in and move-outs of the units and direct movers through proper moving procedures
•Install and remove any seasonal fixtures and furniture
13. Be fully knowledgeable of procedures, operation, maintenance, and shutdown procedures of the various mechanical systems including but not limited to the septic grinder pumps, irrigation systems and community area water lines, common area HVAC systems, garage heating systems trash compactors and back flow devices.
14. Store and inventory all supplies properly, and maintain an adequate supply of replacement materials and supplies.
15. Maintain a log of work orders in accordance with procedures set out by the Management Company.
16. Maintain an up to date listing of vendors, contractors, residents, and owners with emergency phone numbers.
17. Maintain the overall appearance and cleanliness of the common areas of the property, including the Maintenance Building.
18.Perform such other tasks as directed by the Property Manager.
QUALIFICATIONS
1. Appropriate skills or knowledge (acquired by either work experience or a license) in most of the following trades: carpentry, electrical, plumbing, painting, heating, irrigation, landscaping
2. Experience in managing a property, providing maintenance services, and supervising tradespeople and contractors performing work on the site such as landscaping, painting, plowing, etc.
3. Experience working with computers, preparing work orders, and maintaining records of project status and files documenting work done on the property
4. A valid driver's license and a safe driving record.
5. Must have the personality to work cooperatively with a diverse group of property owners, the Management Company, and the Board of Trustees.
6. Must be trustworthy and honest and bring excellent character references.
7. Must be well spoken and articulate, both verbally and in writing.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Experience:
- Maintenance: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
Ability to Relocate:
- Boston, MA: Relocate before starting work (Required)
Work Location: In person